Return Policy
We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 24 hours of receiving goods. If you notice the defect after 24 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, please see the following return policy for the item you purchased below:
Special Order Merchandise Special order merchandise sales are final when the item is in the production stage with the company. A customer has until the time of production to cancel the order in order to receive a full refund on the item. Items that constitute as special-order items are items that DO NOT include a Green In Stock/Floor Model Banner in the top left hand corner of the item or special ordered in store. NOTE: ALL SPECIAL ORDER ITEMS REQUIRE A NON-REFUNDABLE 25% DOWN PAYMENT TO ORDER!
In-Stock Furniture Exchange Policy We want you to be completely satisfied with your furniture purchase. If you're unhappy with your item, we offer a 14-day exchange-only policy. This applies to any furniture with the green In-Stock/Floor Model Banners online or purchased in-store.
Please note the following:
No Refunds: We do not accept returns for refunds. If you are not satisfied with your purchase, you may exchange it for another item of equal or greater value.
Restocking Fee: A 10% restocking fee will be applied to each item exchanged. For any furniture that was delivered and now needs to be picked up, a pick-up fee equivalent to the delivery fee will be charged, in addition to the 10% restocking fee. (If the replacement furniture requires delivery, a re-delivery fee will apply.)
Condition of Items: The item must be in its original and unused condition.
ALL SALES ARE CONSIDERED FINAL AFTER 2 WEEKS!!!
Mattresses and Foundations Returned mattresses and foundation(s) that include a Green In Stock/Floor Model Banner or was purchased in store and STILL HAS THE PLASTIC ON THEM will have a 10% restocking fee applied to the items returned. If the mattress or foundation(s) was delivered and the customer would like to return it and have it picked up. Another delivery fee along with the 10% restocking fee will be applied. IF THE PLASTIC IS TAKEN OFF THE MATTRESS OR FOUNDATION ALL SALES ARE FINAL!!!!!
Electronics All electronics purchased in store or that include a Green In Stock/Floor Model Banner are final at the time of purchase.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time. Refunds will be handled according to the above store policies. Please Contact Us for any questions on the above store policies.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 8.25% sales tax.